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Shipping and Return Policy

SHIPPING
  • We ship throughout United States of America.**
  • Estimated Lead Time: 2-3 business days plus shipping.
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** Excludes Hawaii & Alaska
 
CANCELLATIONS
  • Our suppliers are going through a long process to get your order prepared: picking the material, preparing the order, packing the boxes, creating labels etc.
  • We offer free of charge cancellation within 24 hours from the time the order was placed.
  • If you decide to cancel the order after 24 hours since order placement, there will be a cancellation fee of 30% of the order amount.
  • There are no cancellations, after the shipment has left the warehouse.
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RETURNS 
  • We accept returns for refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer a store credit only.
  • Returns will only be accepted if terms and conditions noted below are followed:
  •  Items must be in "NEW,UNALTERED and UNUSED CONDITION". Products and packaging showing no signs of wear or damage in any way. Boxes in original shape.
  • Return request must be placed within 7 calendar days of the delivery date (after 7 days no returns are allowed).
  • Original sales receipt and an RMA (returns material authorization form) must accompany all returns. No returns will be accepted without an RMA.
  • To obtain a RMA number contact us at sales@mosaicbros.com.
  • Must not be a special order or a custom order.
  • Refunds are contingent upon inspection of item(s) once we receive it. 
  • After 7 calendar days of returns, we will offer an exchange or store credit only. 
  • Items returned to us after 7 days and without contacting us prior with Return Request, will NOT be refunded. 
  • There is a 30 % restocking fee for returned items are not damaged. Again, you must contact us with Return Request within 7 days, if you intend to return any item back to our store.
  • We DO NOT accept any partial returns at all. Only full returns will be accepted after other conditions being approved. It should be in original packed condition.
  • Please note that Shipping Cost is not refundable.
  • If seller is not at fault, customer is responsible for return Shipping Costs.
  • If a product is received damaged or missing, please contact us immediately.
  • Customers are required to inspect all received products for damage within 3 days from the date of delivery.
  • 3-5% broken pieces are are acceptable. More than 5% you must provide photos and proof of broken pieces.
  • Any claim made after 3 days of delivery is not acceptable, such as: we received but did not open, installation did not start yet etc.
  • No claims will be accepted after product is installed.